Storyboard That Diagnostics Test

You can use this page to see common issues that may affect your experience.

We highly recommend sending this page, or a screenshot, to your IT department if you are having problems.

The two most common issues are an out of date web browser, or a firewall.


Need more help? Email us at support@storyboardthat.com and include a screenshot of this page.



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❌ Your Browser is Out of Date

Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)

  • Your Browser: Webkit based browser
  • Operating System:
  • Download URL:
  • Released: 1/1/0001
  • How to Update

✓ Cookies are Configured Properly

❌ You have Firewall Issues - Send this to your IT Department


Dependency Example URL Status Add to your Firewall
JQueryhttps://ajax.googleapis.com/ajax/libs/jquery/3.5.1/jquery.min.jsSUCCESShttps://ajax.googleapis.com
Geof Servershttps://geof.storyboardthat.comSUCCESShttps://geof.storyboardthat.com
Upload Servershttps://upload.storyboardthat.comSUCCESShttps://upload.storyboardthat.com
Api Servershttps://api.storyboardthat.com/pingSUCCESShttps://api.storyboardthat.com
CDN Servershttps://cdn.storyboardthat.com/storyboard-creator/core-library/test-cdn.txtSUCCESShttps://cdn.storyboardthat.com
Collab Servershttps://collab.storyboardthat.comSUCCESShttps://collab.storyboardthat.com
SignalR Servicehttps://signalr.storyboardthat.comTesting ...https://signalr.storyboardthat.com
Image Servershttps://sbt.blob.core.windows.net/site-images/site-pages/diagnostics/success.pngFAILUREhttps://sbt.blob.core.windows.net

Logged in As

You are not logged in

Your Diagnostic ID

Your diagnostic ID is cc0a637d


Internet Speed Test

Test the speed of your internet.


Authorization Test


Host Test Authorization
1: https://www.storyboardthat.comNo login detected
2: https://api.storyboardthat.comNo login detected

Browser Tests


Feature Result
JQuery PromisesSUCCESS
URL ApiSUCCESS
Print SupportTesting ...

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Extra Debug

Additional errors may appear below.




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