You can use this page to see common issues that may affect your experience.
We highly recommend sending this page, or a screenshot, to your IT department if you are having problems.
The two most common issues are an out of date web browser, or a firewall.
Need more help? Email us at support@storyboardthat.com and include a screenshot of this page.
Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
| Dependency | Example URL | Status | Add to your Firewall |
|---|
Your diagnostic ID is not set
Test the speed of your internet.
| Host | Test Authorization |
|---|
| Feature | Result |
|---|
This will clear all your Storyboard That cookies and will log you out of Storyboard That.
Additional errors may appear below.
