You can use this page to see common issues that may affect your experience.
We highly recommend sending this page, or a screenshot, to your IT department if you are having problems.
The two most common issues are an out of date web browser, or a firewall.
Need more help? Email us at support@storyboardthat.com and include a screenshot of this page.
Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
Dependency | Example URL | Status | Add to your Firewall |
---|---|---|---|
JQuery | https://ajax.googleapis.com/ajax/libs/jquery/3.5.1/jquery.min.js | SUCCESS | https://ajax.googleapis.com |
Geof Servers | https://geof.storyboardthat.com | SUCCESS | https://geof.storyboardthat.com |
Upload Servers | https://upload.storyboardthat.com | SUCCESS | https://upload.storyboardthat.com |
Api Servers | https://api.storyboardthat.com/ping | SUCCESS | https://api.storyboardthat.com |
CDN Servers | https://cdn.storyboardthat.com/storyboard-creator/core-library/test-cdn.txt | SUCCESS | https://cdn.storyboardthat.com |
Collab Servers | https://collab.storyboardthat.com | SUCCESS | https://collab.storyboardthat.com |
SignalR Service | https://signalr.storyboardthat.com | Testing ... | https://signalr.storyboardthat.com |
Image Servers | https://sbt.blob.core.windows.net/site-images/site-pages/diagnostics/success.png | FAILURE | https://sbt.blob.core.windows.net |
Your diagnostic ID is bdf6fe39
Test the speed of your internet.
Host | Test Authorization |
---|---|
1: https://www.storyboardthat.com | No login detected |
2: https://api.storyboardthat.com | No login detected |
Feature | Result |
---|---|
JQuery Promises | SUCCESS |
URL Api | SUCCESS |
Print Support | Testing ... |
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