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User Empathy Map Template 2

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User Empathy Map Template 2
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What is user empathy mapping?

User Empathy Mapping

A user empathy map is a visual tool for product developers who want to gain a deeper and more personal understanding of a certain subset of users. A standard user empathy map focuses on what the user says, thinks, does, and feels throughout their engagement with your product or service process. User empathy maps should be created and analyzed by your team in order to form a consensus on how they believe their users react emotionally to certain aspects of their product.




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Storyboard Description

User Empathy Map Template - Add in text boxes, emojis, and other symbols/art to show what a user may say, do, think, and feel

Storyboard Text

  • DOES
  • SAYS
  • USER
  • THINKS
  • FEELS
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