Widget 5 Whys
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Hvad er de 5 Whys
af Nathanael Okhuysen
Når noget går galt, især i en stor organisation, kan der være et instinkt til at pege fingre og skifte skyld. Dette er nok ikke den bedste måde at forhindre, at problemet opstår i fremtiden. Sakichi Toyoda, grundlæggeren af Toyota Motor Company, udviklede "5 Whys" -processen, en form for grundårsagsanalyse, til at identificere og løse problemer, der opstod i virksomheden. Det er siden blevet bredt vedtaget som en del af Lean Manufacturing, Kaizen og Six Sigma-metoden.
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Storyboard Beskrivelse
Root Cause Analysis - 5 whys - Five Whys - Genchi Genbutsu philosophy
Storyboard Tekst
- Widgeter Mk. II
- Gary has noticed the widgets coming through his station are defective.
- Gary reports the problem to his boss, and they decide to perform a quick "5 Whys" analysis, along with a couple of Gary's co-workers.
- The team articulates the problem and builds a linked chain of causation back to the root cause: the secondary widget punchers aren't being cleaned enough.
- The team uses Storyboard That to map out a new protocol for widget puncher maintenance that is easy to understand and follow.
- Gary's boss uses the storyboard as part of her report to upper management, reassuring them that the source of the defects has been eliminated.
- There are no more defective widgets! The manufacturing process has been improved, and everyone is ready to get back to making the product.
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