EngageOne Scenarios
Öykü Açıklama
Bob is a loyal customer with InsureMe. He currently has home and pet insurance with them.
Part A: He purchases a new car…
Part B: Some time later Bob’s home insurance is up for renewal…
Part C: 6 months later Bob is moving…
Öykü Penceresi Metni
- Hey HomeBot, who insures our home?
- It’s InsureMe. Do you want me to add your new car to your policy?
- Yes, please and see if you can get us a discount while you are at it
- Hello Bob, your assistant tells me you have a new car you’d like to insure with us. Could you confirm a couple of details, please?
- When would you like the insurance on your new car to start?
- Tomorrow please
- Bob is a loyal customer with InsureMe. He currently has home and pet insurance with them
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- He purchases a new car…
- We are also able to apply a 20% loyalty discount
- HomeBot talks directly to InsureMe’s AI agent
- Thats all thanks.
- AI agent pops up on Bob’s large screen TV
- Bob, I have received the insurance documents and filed them in your private cloud in the documents folder
- Bob answers the questions aloud as well as by pressing the screen on his TV
- You have recieved a welcome email from InsureMe. Would you like me to play it?
- Please play it in the kitchen, I'm going to go and make a coffee.
- As Bob is going through the question the AI agent pops up a video with images of the new car and what the coverage would be like
- Hi Bob, thank you for choosing InsureMe for your car insurance...
- Bob, interactively can choose to compare plans/features, adjustingthe price in real-time as he makes his selections
- Behind the scenes Insureme’s AI is determining the best wording and images to create a persuasive message to convince Bob to add car insurance with InsureMe
- The AI agent also informs Bob that he is being given a discount as he is already a home customer as well
- The AI agent also informs Bob that he is being given a discount as he is already a home customer as well
- Great, you're all set. Your car insurance starts tomorrow. Enjoy the new car.Will there be anything else sir?
- OK. Good bye.
- HomeBot tells Bob that it has received the new policy electronically and files it in Bob’s private cloud as instructed by Bob
- Thanks HomeBot
- HomeBot then says, that is has also received a welcome email from InsureMe about the new car and would Bob like to play it
- Oh, and HomeBot, please turn the coffee machine on.
- HomeBot reads out the email
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