Kyla Bryant
Öykü Penceresi Metni
- Step 1 : Approachstart a conversation
- Yes Ma'am
- hey, Can i help you?
- Step 2 : Determine the customer needslisten to customer wants and needs
- Yes ma'am they are right along this way!
- Do yall sell graphic tees? i want a red and black graphic tee !
- no thank you i will like the men shirts better
- Step 3 : Present Productmention a product feature and benefits to a customer
- We have all colors of graphic tees for 25$ and up most of them are men shirts but if you want i can show you a few women shirts would you like that?
- Step 4&5 : Overcome Objections,Closing The Sale
- okay ma'am would you like to buy for your stuff now?
- Those are men shirts so they are big but a women shirt would probably fit better than the men shirts would you like a woman shirt instead?
- yes ma'am this is all.
- The shirts is a little too big do you have any smalls in men?
- Step 6 : Suggestion Sellingsuggest items or services that will save the customer money
- You can buy a shirt and get a shirt for free after your purchase would you like that ma'am?
- OMGG!! yes i would like that !!!!
- Step 7 : Relationship Managementcreate a way to maintain contact with the customer after the sale
- Ok i will thank you so much for your service
- if you put your email in we can send you updates about our new sales and stuff!
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