One Team, One Dream FOL Experiment
Storyboard Text
- Hi, I'm Sarah and I'm a Comcast Customer. I have a home based business selling dog toys @ fetch.com.
- XFINITY
- And I am also a residential customer. I love watching TV after work.
- XFINITY
- My internet isn't stable and it affects my business & I'm not getting all of my X1 channels.
- RESIDENTIAL ONLY
- Let me transfer you to someone who can help
- I feel like two separate customers, I wish there was a better solution!
- BUSINESS ONLY
- Home Based Business (HBB) Prioritization
- INTRODUCING
- HELP!
- HBB Prioritization
- Hello, you've reached the Home Based Business Desk!
- You need a tech to solve a problem you are having with your business internet and your XFINITY Platform?
- Let's get you into the priority cue to resolve your issues and get a tech over ASAP who can address both problems.
- Thanks for resolving that so quickly, now I can get back to work AND watch Game of Thrones later!
- What's important to you is important to us!
- Net Promoter Score Rating (1-10)? 10! Any Comments? Thanks for making my life easier!
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