HMW - 1
Storyboard Text
- Email from Investo....Hmmm Unpaid premiums...
- Should not have transferred all the funds from my primary account ...
- What now? I need to pay my premium. eish
- Absolutely none of the above Dolly - there has to be an easier way...
- I missed my premiums again...
- Besides - too busy, my shift starts in less than an hour...
- You can make a direct deposit or EFT or let us go to the branch . we can even phone the call center for assistance
- That's not cool. You know your savings are important
- I can send Investo a WhatsApp... Surely this will be good enough
- Surely there is an easier way to bring my policy up to date. without going through all those steps...
- Did you know that you may also change your deduction date and banking details yourself online...?
- Dear Jim - thank you, premium debited today from your account . TA
- My name is Jim, policy number - please deduct arrears immediately from my account. TA
- Now that is what we call service...
- Oh wow - I will use WhatsApp myself going forward
- Jim - did you sort out your Investo unpaid premium from the other day?
- Oh yeah - it was super easy, I sent a WhatsApp and they immediately processed the payment
- Did you know that you can change payment dates and banking details online on all Investo policies... Cool right Dolly
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