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Kyla Bryant
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Storyboard Text
Step 1 : Approachstart a conversation
Yes Ma'am
hey, Can i help you?
Step 2 : Determine the customer needslisten to customer wants and needs
Yes ma'am they are right along this way!
Do yall sell graphic tees? i want a red and black graphic tee !
no thank you i will like the men shirts better
Step 3 : Present Productmention a product feature and benefits to a customer
We have all colors of graphic tees for 25$ and up most of them are men shirts but if you want i can show you a few women shirts would you like that?
Step 4&5 : Overcome Objections,Closing The Sale
okay ma'am would you like to buy for your stuff now?
Those are men shirts so they are big but a women shirt would probably fit better than the men shirts would you like a woman shirt instead?
yes ma'am this is all.
The shirts is a little too big do you have any smalls in men?
Step 6 : Suggestion Sellingsuggest items or services that will save the customer money
You can buy a shirt and get a shirt for free after your purchase would you like that ma'am?
OMGG!! yes i would like that !!!!
Step 7 : Relationship Managementcreate a way to maintain contact with the customer after the sale
Ok i will thank you so much for your service
if you put your email in we can send you updates about our new sales and stuff!
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