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- Matheo ; Of course Karla, during these months I have been working hard on improving the quality of the processes, this through safety standards established by the international panela industry.
- Matheo ; Good afternoon sr.karla, i'm fine thanks and you?
- Karla; Hello Matheo, how are you today?
- Karla; well thanks for asking, please tell me a little about the quality management process in your panela company
- Matheo; A management process is a set of activities that interact with the company's staff and helps improve the quality of the goods or service, thus engaging more customers. Rules have been implemented in our company that must be fully complied with by all employees.
- Matheo; You have my support to resolve doubts on the subject and keep in mind that you need to start a process of management in your company as I have been doing with the staff of my company. You can ask me.
- Karla; Well on the way, from what I have been hearing to keep a company running at 100% needs excellent control and security in the processes, thanks for all this information Matheo
- Karla;I am curious to know what a management process is and how it is implemented?
- Karla; And why is it being implemented in the mold area?
- Matheo; due to the mold area, is where the shape of the panela is defined and in a certain part the exterior of the panela defines the quality.
- Karla; I like the subject, I have also seen documentaries on the subject of panela production and the great variety of products that can be achieved, however, are the workers aware of the importance of security protocols?
- Matheo; well, one of the main rules regarding operator safety is to use wear your uniform and gloves very well to avoid direct contact with the product.
- Matheo; The pleasure has been mine, I will be attentive if more consultations of the company are necessary
- Karla; Thank you for the accompaniment and explanation about the management processes that are carried out in your company, it has been a pleasure talking with you
- FinActividad de aprendizaje 14Evidencia 1: Dialogue “Evaluating product and service”Sebastian Ormaza Baracaldo
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