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Storyboard Text

  • step 1:approach customer ; start conversation
  • Hello goodmorning , welcome to apple!
  • step 2 determine customer needs ; listen to customer wants and needs
  • Yes actually you can ! my wired headphones recently gave up Nd i wanted to try something new whats the difference between air pods and air pod pros
  • I notice your looking at our air pods is there anything i can help with?
  • step 3;present product
  • That sounds amazing!
  • Our regular airpod's are wonderful but if you love music and wanna take a break from reality I highly recommend the airpod pros the sound quality is amazing it blocks out all outside sound , i own 2 pairs!
  • the pros are kinda expensive
  • step 4: overcome objectections
  • Although the pros are more expensive they are worth every dime plus they are long lasting!! you wont be disapointed
  • Hi there , goodmorning
  • step 5; closing the sell
  • Great ! would you like me to ring you up?
  • step 6: suggestion selling step , step 7: relationship management
  • okay its *************@email.com
  • would you like to add a one year warranty to you air pods meaning if something was to happen in that year you'll get a free replacement pair
  • yes that would be wonderful!
  • Okay! can i have your email please you reciept will be emailed to you with additional information and a survey
  • wow im really interested! i think im gonna buy them!
  • YES!
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