Australia Post
Storyboard Text
- It is important to transform for meeting the changing needs of customers. But conventional approach does not enable customer-focus
- Australian Post
- We demand digital services of courier for e-commerce
- Agile project for digitalizing services of Australia Post can help
- Corporate angels approved and supported for organizing Digital Division
- Culture of innovation and customer-driven mindset are what we nurture
- Let me gives some advices
- Kanban Wall
- iteration manager: I am responsible for workflow. You can fail but learn from failure fast
- 1. Cross-functional team2. Culture of innovation3. Technology enablement4. System of work
- Cross-functional team with complementary skillsets helps breaking the silos
- Balancing continuous delivery of service and developing tasks is challenging
- But we only have two weeks for carrying out each task
- Kanban Wall
- iteration manager: we have to plan each sprint upfront two weeks and a sprint each week follows
- Agile principles:#1 SatisfyCustomers Through Early & Continuous Delivery#2 WelcomeChanging Requirements Even Late in the Project#3 Deliver values frequently#4 Break the silos
- Employees: We are more satisfied and committed to work
- Increase 400% outcomes
- Customers: I am happy with customer-driven digital services
- Balancing continuous delivery of services and developing new projects can be a burden
- Early approach to customers and fast failure can enable time-efficient application of agile methodology
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