A User Flow Chart chart is the visual step by step representation of a standard path taken by a user on your website in order for them to complete a certain task. User flow charts be used to show the steps a user would take to complete a certain action, like making a purchase, or to access a certain feature, like uploading an image. Creating a user flow chart allows you to see how a real customer will go about using your site. This clear visual representation will allow you to improve UX (user experience) and UI (user interface) by trimming down excess steps.