Communication Process Model
Storyboard Text
- Receiver:Counter Lady
- Sender: Olivia
- Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.
- Olivia
- Lady at Counter
- Alright thank you for scheduling an appointment.
- I might just get a short trim.
- Lucy
- Receiver:Hairdresser B (not received)
- Sender: Lucy
- Hairdresser A
- Hi, I would just like a small trim today and just to even the edges.
- No way one direction got back together?!
- Hairdresser B
- Sender: Olivia
- Receiver: Hairdresser A
- I would just like my hair about shoulder length
- If she wants shoulder length hair, that concludes that I should cut about half of her hair.
- I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.
- Channel: Air, Face to FaceMessage: Scheduling a hair appointmentEncoding: Olivia is greeting and informing the lady about her plans to trim her hair.Feedback: Lady thanks Olivia for scheduling an appointment.
- WhOoOoOoShHh
- Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.
- Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.
- If you don't mind taking a look, is this the length you said you wanted?
- Channel: Air, Face to FaceMessage: Lucy telling the hairdresser that she would like small haircutInternal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone
- Yes, this is perfect!
- Since she's not responding, I guess I was right about the green hair.
- Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.
- Message: Lucy explaining how she wants her hair to be cut.Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.Decoding: Hairdresser A understands her request and plans how much she should cut it.Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.
- Feedback
- Thank You!
- Good thing I was listening to what she was saying which ended up in her to be happy about the result.
- Is this not what you wanted?
- Message
- NOO! What did you do to my hair! I want a refund!
- Feedback
- Channel: Air, Face to FaceExternal Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.
- Sender: Hairdresser B
- Receiver: Lucy (not received)
- Channel: Air, Face to FaceMessage: Hairdresser A asking Olivia if the length is accurate.Feedback: Olivia responding that the result is perfect.
- Sender: Hairdresser A
- Receiver: Olivia
- Encoding: Olivia saying that she is happy with the resultDecoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.
- Sender: Olivia
- Receiver: Hairdresser A
- Sender: Hairdresser B
- Receiver: Lucy
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