HCI - W1 Storyboard
Storyboard Text
- Customer Service Application - I placed my order weeks ago and it still hasn't arrived! What's going on?- "This is unacceptable! I needed these items for an upcoming event and now they're delayed!"- I'm disappointed with the lack of communication regarding my order status. Please provide updates!
- Emily arrives at the office to a flooded inbox of urgent emails.
- Customer Service Application "Dear [Customer's Name], We regret to inform you that due to unforeseen transportation issues, your order may experience a slight delay. We apologize for any inconvenience and assure you we're working diligently to expedite your shipment. Thank you for your understanding.- Emily
- FAQ
- Emily opens the customer service application to assess the situation.
- www.goatclothing.com
- Question: Why are my orders delayed?Answer: Due to unforeseen transportation issues at a major shipping hub, some orders may experience delays. We apologize for any inconvenience caused and assure you that we're working tirelessly to expedite deliveries
- Emily identifies delayed orders and shipments due to transportation issues.
- www.goatclothing.com
- Emily crafts personalized emails to notify customers about the delay.
- Customer Service Application Dear [Customer's Name],We apologize for the delay in your order. Use code "APOLOGY10" for 10% off your next purchase.Thank you,Emily [Your Company Name]
- Emily updates FAQ section to provide transparent information to customers.
- Customer Service Application D
- COMPLAINTS
- Emily reroutes orders to expedite delivery for high-value items and strategic markets.
- WEBSITE ACTIVITY D
- Emily drafts apology letters offering a 10% discount on future orders.
- Emily observes a decrease in customer inquiries and complaints.
- Emily successfully retains customers and strengthens the company's reputation.
- Customer Service Application Dear [Customer's Name],We apologize for the delay in your order. Use code "APOLOGY10" for 10% off your next purchase.Thank you,Emily [Your Company Name]
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