AIDAOR Framework
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How to Create a Customer Journey Map
By Aaron Sherman
This is the fourth part of our Illustrated Guide to Product Development series.
Part of product development is understanding your customers. Customer Journey Mapping is the process of looking at the end-to-end series of events that make up the entire story of before your product/service, using your product/service, and after.
These maps can become quite long and involve many actors or personas. They may not even be linear. By examining these different customer journeys, it is possible to identify key use cases that your product/service needs to do incredibly well. This should include anything that is currently causing a lot of customer grief (often for no good reason), and use cases that really improve the core product offering.
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Storyboard Description
AIDAOR Framework - Attention Interest Desire Action Onboarding Retention
Storyboard Text
- Attention
- Interest
- Desire
- Where are you visible? How do you rise above the noise?
- Action
- What piques the customer's interest? How? Why?
- Onboarding
- Are you connecting with an important problem scenario?
- Retention
- What do they have to do to buy? Is it as simple as possible?
- What does the user have to do to get initial reward / gratification?
- How do you ensure the user stays happy and active?
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