EVIDENCIA 1 DIALOGUE. ERIKA TORRES-NATALIA MONTIEL
Storyboard Text
- Good morning bachelor Yenis, how are you?
- I´m fine thanks Maria. Tell me the reason for your visit.
- To inform you of a problem that is occurring at one of our company call centers
- Okay. As a first measure we have to communicate with the client to apologize.
- Done Yenis, very kind, i am going to start and i will be aware of these recommendations and the hiring of a manager with bilingual experience
- Yeah that´s right. I was also looking at the worker´s resume and it does not have the mandatory language that he must know.
- in this case there was an error by the person who hired the employee to work in an area where he does not speak another language
- Sure, Yenis!
- We are going to immediately look for a person who has the experience of speaking with another language compared to the native one, so as not to have this type of inconvenience again
- Yes, Yenis. I will do it immediately.
- Contact the area in charge of this type of contracting.
- And finally, do not forget to contact the client for a proper apology for the error.
- Thank you, Alejandra.
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