Effective Communication
Storyboard Text
- Problem: Not respecting a person's name by intentionally saying it wrong. Not Effective Communication Example
- Hi, Andy and Sarah. What can I get for you today?
- Hi Katie, we'd like two lattes and a scone.
- I've already told you my name! It's KATE!
- Well, I like to call you Katie.
- Maybe we should call you jerk instead.
- Problem: Not respecting a person's name by intentionally saying it wrong. Effective Communication Example
- Hi, Andy and Sarah. What can I get for you today?
- Hi Katie, we'd like two lattes and a scone.
- Cool, I'll get that going for you. I know Kate and Katie sound a lot alike but I really prefer Kate.
- Well, I like to call you Katie....but I guess it's your name.
- I really appreciate you making the effort. It may sound stupid but "Katie" feels like a little kid to me.
- I dunno what her issue is but it's her deal and minding my own business is free...
- Thanks for giving me a chance to make it right and correcting me with kindness.
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