7 Selling Steps
Storyboard Text
- Step 1
- Hi
- Hello welcome to Lillys, Im Hope, How may i help you.
- Step 2
- I would like to purchase a birthday cake
- What can i get for you
- prologue
- Step 3
- Maybe you are right what do you have
- Well from what you have told me i think cup cakes would be better
- Cup cakes feed more people and is better for the diversity of groups
- Approach- Begin conversation
- Step 4
- But i dont want to buy to many
- Determine Needs- learn what your customers are looking for
- Step 5&6
- I can get that all wrapped up for you and I could throw in some fresh homemade ice cream for only $10 bucks
- Presenting the product- benefits: feeds more peoplehaving more flavors easier to distribute made a suggestion benefits customer
- Step 7
- Ice cream sounds great. Thank you!
- Overcoming Objections- Listen to the objection and Overcome help the customer choose whats best and more comfortable
- Well I can offer a general amount with two different flavors and save the extra for yourself
- Closing the sale- Get a positive agreement and be patient Suggestion Selling- Offer additional products related to
- Ok, cup cakes sound great!
- Relationship building- Allow a way for your customers to contact you after their purchase
- And you can always reach out to us throw our social media
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