Conflict at work
Storyboard Text
- A meeting and many ideas later...
- Conflict:Discord of action, feeling, or effect; antagonism or opposition, as of interests or principles: a conflict of ideas.
- What is conflict?
- Pepito and Pepita have been arguing with Paquito for weeks, since they don't like the bad way he treats customers
- While Paquito ignores their opinions and supports himself by saying:
- They don't pay me for being a good person with everyone.
- It is very important that you treat customers well, don't you understand?
- A few days later...
- Monthly statistics
- In the monthly report of the company the result of their discussions was reflected, of course it was not good
- -30%-40%Lost target
- -Employee dissatisfaction-Reduced productivity-Poor service to clients-Increased stress-Hostile work environment
- Now they must agree to solve this situation
- The boss's talk was based on:
- We are sorry
- Win-win problem-solving
- I'm sorry too, and PROBLEM SOLVED!
- Explain how conflict resolution can enable all to win, and the steps.
- Find a solution that is mutually acceptable to both
- Do not criticize any suggestion
- Feed back with reflective listening
- Monthly statistics
- In the meeting, Pepito, Pepita and Paquito presented their opinions in front of their boss, he directed them to find a solution and finally the results improved.
- One month later...
- +40%+50%Goal achieved
- Assertive communication makes the difference.
- Results and benefits of problem-solving•More creative in Thinking up solutions•Take more responsibility for helping everyone have needs met•Feeling of mutual respect•Love grows deeper with every conflict resolved.
- The End.
- By:Slendy Rojas
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