PCP | ID Card | Welcome
Storyboard Text
- Market needs changes
- I work in the market and I need some changes due to new rules
- Market coordinates changes
- Market is the effective DRI
- I engage several people to help me with content, process, system updates and training to PCP | ID | Welcome content and process
- UPDATED service operating model organized around experiences and lifecycle
- experience content collateral process system
- I work with all of them to get the changes made over multiple meetings
- One Experience owner coordinates changes
- I work with them to ensure everything is tested and operational. We all learned things that would be helpful however we don't have any way to share the experience
- Markets are stakeholders
- I will now have one contact point that owns the whole Welcome Experience! I will work with this Experience Owner and provide feedback. Other markets will do the same.
- There is a roadmap for Welcome and all the tools that defines the basic experience and specific market tweaks.
- There are periodic and regular meetings about the Welcome process. I have the opportunity to contribute and to learn from other markets
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