MOMENTOS DE VERDAD
Snemalna Knjiga Besedilo
- A customer, Juan, walks towards a clothing store.
- i need a new shirt
- Hello, welcome to Modaworld! I'm Carlos. How can I help you today?
- This is the third moment of truth: the delivery of the product. Making sure that the product is in perfect condition and providing a smooth experience is essential.
- Hello good morning, I'm looking for a comfortable shirt.
- This is the first moment of truth: the first impression counts. Friendly service and a warm welcome can make all the difference.
- I'm looking for a comfortable shirt to travel
- This is the second moment of truth: the buying process. The ability to understand customer needs and offer appropriate solutions is crucial.
- We have some great options for you. Can I show you some?"
- Wow perfect, just what I was looking for
- Excellent! I already pushed it to you, please, remove it in the box.
- Minutes later
- Thank you! Looks great! I would not have made it without the guy who served me, they have excellent service
- Here you go, Juan. Your new Shirt ready to wear.
- With pleasure.
- Have a great day.
- I thank you very good attention I'm leaving happy.
- See you later.
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