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Define Your Users

Carl the Customer

Angie the Agent

Be as specific as possible in describing the prototypical user(s) of your product.

Carl has a college degree and has been working for 7 years. He likes technology but worries about the cost of new widgets. In general he is a nice guy, but his patience is short right now.

Angie has a college degree and 4 years of work experience in customer support, her second career. She is good with basic computer applications, like Office, and surfs the web a lot in her free time.

Acme Corp. Users

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