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- “Yes, I will have a small coffee please, along with some large fries.”
- “Hey, welcome to Mano’s, my name is Eric, and may I be able to take your order”
- “I will be paying with a card today.”
- “Okay, that will be $2.89, would that be cash or card?”
- “Ok, make sure that it is prepared quickly.”
- “Okay madam, that would be a 5 minute wait.”
- After 15 minutes...
- “Okay madam,here is your order”
- “Ouch! Your coffee was way too much! I want to speak to your manager!”
- “I had been burned by this sorry excuse of a worker. I want him fired and I also want another coffee that isn’t too hot.”
- “I heard yelling in the front, what happened?”
- Oh great, we have an aggressive customer. What should I do to benefit both parties?
- “I am incredibly sorry for the inconvenience madam, but I can’t really can’t expect my worker here to be fired because the coffee was way too hot. How about I reimburse you with an iced coffee, one that isn’t too hot, and give you the fries for free while I am at it?
- “It is my pleasure to be at your service.”
- “Yeah, I guess that would be good. Thank you for being so understanding.”
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