Dialogue “Evaluating product and service”
Text z Príbehu
- Good morningDavid, how are you?
- Good morningLoren, very well thank you
- David I am concernedabout the poor performance of these last few months, we must fix this situation
- It's true, we aregoing through a bad time, but we already have a possible solution for thesesituations
- perfect, tell me dual is the solution
- I have the latestresults of the market studies, we evaluate new clients, also the opinions of some clients who are not satisfied with the final product and their opinionsthat we will take into account, we create a new 4-step procedure
- Dissatisfied clients?That is bad news, I also have information with the partners about misseddeadlines and higher costs
- Step 1: Analyze theprocessIdentify Where teammembers or clients get frustrated?Step 2: Redesign theprocessYou are now going toredesign the process to eliminate the problems you have identified.
- yes,with this new procedure we are going to solve this situation
- Step 3: Implement andcommunicate the changeImproving yourbusiness process is likely to involve changing systems, equipment, or processesStep 4: Review the Processmonitor how things aregoing in the coming weeks and months to make sure the process is beingperformed according to expectations.
- wow, great rendering,I'll be in touch right now to make these changes
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