Hello good afternoon. I would like to schedule an appointment to get a haircut and just trim the edges please.
Olivia
Lady at Counter
Alright thank you for scheduling an appointment.
I might just get a short trim.
Lucy
Receiver:Hairdresser B (not received)
Sender: Lucy
Hairdresser A
Hi, I would just like a small trim today and just to even the edges.
No way one direction got back together?!
Hairdresser B
Sender: Olivia
Receiver: Hairdresser A
I would just like my hair about shoulder length
If she wants shoulder length hair, that concludes that I should cut about half of her hair.
I wonder what she said. I wish I was listening. Did I hear something regarding green hair? I should ask her again.
Channel: Air, Face to FaceMessage: Scheduling a hair appointmentEncoding: Olivia is greeting and informing the lady about her plans to trim her hair.Feedback: Lady thanks Olivia for scheduling an appointment.
WhOoOoOoShHh
Hi, did you say you wanted your hair dyed green? I'm sorry I misheard.
Hmm... Was she talking to me? Probably not. I can't hear anything due to this loud hairdryer.
If you don't mind taking a look, is this the length you said you wanted?
Channel: Air, Face to FaceMessage: Lucy telling the hairdresser that she would like small haircutInternal Noise/Barrier: The receiver/hairdresser not paying attention to her customer and is distracted by her phone
Yes, this is perfect!
Since she's not responding, I guess I was right about the green hair.
Thank you so much for this wonderful haircut and experience. I will make sure to write a great review about you.
Message: Lucy explaining how she wants her hair to be cut.Encoding: Lucy is telling Hairdresser A that she wants her hair cut up to her shoulder.Decoding: Hairdresser A understands her request and plans how much she should cut it.Wrongfully Decoding: Hairdresser B incorrectly trying to recall what Lucy was saying.
Feedback
Thank You!
Good thing I was listening to what she was saying which ended up in her to be happy about the result.
Is this not what you wanted?
Message
NOO! What did you do to my hair! I want a refund!
Feedback
Channel: Air, Face to FaceExternal Noise/Barrier: Loud sound coming from the hairdryer Hairdresser A is using which makes it difficult for Lucy to hear the question.Message: Hairdresser B asking Lucy regarding the misinterpretation about her hair.
Sender: Hairdresser B
Receiver: Lucy (not received)
Channel: Air, Face to FaceMessage: Hairdresser A asking Olivia if the length is accurate.Feedback: Olivia responding that the result is perfect.
Sender: Hairdresser A
Receiver: Olivia
Encoding: Olivia saying that she is happy with the resultDecoding: Hairdresser A is happy that she listened and understood Olivia which had a positive effect in both her customer and herself.Moral of the Story: Listening is a very significant factor in communication as opposing so may result in serious consequences and could affect others negatively.
Sender: Olivia
Receiver: Hairdresser A
Sender: Hairdresser B
Receiver: Lucy
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