FINAL PROJECT
Text z Príbehu
- WHITE HAT
- WHAT DO WE KNOW?WHAT DOES THIS TELL US?
- I suggest that we must have a conversation with the customer to find out their experience with us
- How many complaints are we receiving exactly? We should observed the database complaints database
- WE'RE GETTING LOTS COMPLAINT FROM PEOPLE FED UP OF WAITING SOO LONG FOR THEIR TEA IN TEA LIVE
- IN TWO GROUPS , WE CAN SPEND 15 MINUTES WEARING EACH HAT , AND THEN AN HOUR ON FULL GROUP DISCUSSION . IF WE HAVE A REALLY GOOD IDEA AND WE ILL TAKE TO MANAGER FOR APPROVAL
- BLUE HAT
- GREEN HAT
- HOW ABOUT THE NEW VERSION OF TEA MAKER ? That machine is fantastic and also will increase the production speed.
- BLACK HAT
- The tea live machine isn’t in our current budget Will a tea live machine make any difference if staff are slow? Can we sell the idea to management if they understand the payback?
- TEALIVE
- I FEEL LIKE THIS COULD WORK YOU KNOW.. ITS GOIBG TO MAKE OUR LIVES A LOT EASIER
- RED HAT
- THERE’S NO WAY MANAGEMENT WILL SPENT OUT ON A NEW TEA MACHINE
- YELLOW HAT
- TEALIVE
- FASTER TEA MAKING!!NO MORE ISSUES!!CUSTOMER HAPPY AND STAFF ALSO HAPPY!!
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