COMPLAINT MANAGEMENT
Text z Príbehu
- Hi! Excuse me, can I see the manager?
- Hi! I'm the manager, what's seems to be the problem?
- Hi! I would comply with a complaint.
- All respectable ma'am, I'm ready to listen to your complaints.
- Yes, I would likely complain about I can hear too much noise in my room.
- I understand what you're feeling at this moment. We will act on it as soon as possible. And I'm very sorry to hear that again.
- Ok, make sure that you act on it Because we can't sleep appropriately at midnight.
- If you also want we can offer to switch you into another room. So that you can avoid noises in other rooms.
- No thanks, we already like our room it's just the noise that makes us angry.
- Hi! Sir, we just got complaints from the travelers that just check-in yesterday. Because if you would mind being quiet or little your noises at midnight. So that they can sleep peacefully at midnight and relax.
- It's ok sir just be considerate next time. It's because there are people who are also resting at night.
- Oh, I'm very sorry to hear that. I will try my best to be not loud at night. Because I'm practicing my new guitar for the concert tomorrow
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