Top level manager: CEO's, Top managers, etc. Responsible for making sure the entire organization operates up to standaard.
I plan to make at least $10,000 for the restaurant this month. Our goals this month; We need to sell at least 300 of our limited time menu items, and make sure customer service is perfect.
Yes, Ms. CEO. I will transfer this knowledge to our sub-managers.
Middle level manager: These managers are responsible for ensuring that whatever goals the CEO sets, will be followed.
Ms. CEO said we must sell 300 limited time items, so I order you to pass on the information. This is our goal for this month, so failure to cooperate, will result in losing your job.
Yes, Ms. Manager. I will tell the employees.
First line manager: These employees carry out whatever the CEO asks to be done, ensuring the goals are followed.
Ms. Manager said we have to sell 300 limited time items. I will watch over and make sure you guys do your job. Any problems, report them to me. Make sure this gets done.
Yes sir.
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