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Four R's of Conflict Management
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The Four Rs of Conflict Management: What are the steps you can take to resolve conflict?
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RECOGNIZE
Tina, why have you been acting weird with me lately?
It's because you got the lead role. I should have! I'm a better singer than you.
RESPOND WITH RESPECT
Whatever. I don't care, I'm going to quit anyway.
You are a better singer. Maybe they wanted something else too?
RESOLVE
Maybe you're right. I'm just disappointed. I'll take all the help I can get.
I don't think you should quit. You're really good. I know the lead is gone, but there's a lot of other parts. I could help you go over the lines.
Okay! Stay after school tomorrow with me.
REFLECT
See you tomorrow!
I'll be there.
Maybe I'll help her get the next lead...
Gina recognized some signs of potential conflict. She decides to ask Tina about her recent behaviors.
Gina decides to complement Tina to try to make her feel better because acting is very important to her.
Gina listened to understand and saw that Tina was more upset about not getting the part then mad at her.
Gina decides to help Tina even more, because she recognizes that acting is important to both of them.
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