MakanFirst
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- Ugh, it's already been 10 minutes and the queue is not moving!
- Jane is a food stall vendor at a school cafeteria. During lunch time, the cafeteria is very crowded and the cafeteria struggles to accommodate all the students and lecturers who come here to eat.
- I think the queue gets too long. It takes me at least 30 minutes to order and get my food.
- Ya, it's too long! I'm hungry already.
- There is always a long queue at Jane's stall during lunch time. Customers have to wait a while to order and receive their food.
- Jane sees some customers at the back of the queue leaving. It seems they are upset with the long waiting time and have decided to get food elsewhere, making Jane lose customers.
- Jane decides to ask some nearby students about their thoughts, and conclude that people are frustrated with the long queues and waiting time, likely caused by the lack of manpower.
- A few months later, a new self-ordering system has been set up to mitigate this problem. Students can now choose to order straight from their phones using the MakanFirst app, or use a physical kiosk.
- Wow, I can just order from my phone now instead of queuing! So much more convenient.
- Now that there's a self-ordering kiosk and phone app, the queues are more manageable and customers at the cafeteria are more satisfied. Instead of manning the cashier all the time, Jane now has time to prepare food quickly.
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