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Soleil's selling story

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Soleil's selling story
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Текст Раскадровки

  • Step One Approach
  • good morning, welcome to lovely's candy
  • hello
  • Step two Determine customers needs
  • I see your looking at our surprise boxes... is there anything I can help you with?
  • yes actually, Im looking for a anniversary gift for my girlfriend
  • Step Three Present Product
  • We have a great selection of boxes for anniversary's, weddings, and birthdays over here
  • thank you, ill check those out
  • step 4 Overcome objections
  • well, My girlfriend does love fancy things... I'll buy one
  • hm, these are pretty big. But very expensive
  • yes, but in each box theres premium, limited, and exotic candies inside. It also comes with a foreign drink & a teddy bear with a card depending on the occasion
  • step 5,6 Closing the sale & Suggestion sell
  • That sounds like a great idea. I'll take 2. thanks
  • Yes, Im ready
  • Also would you like to add a chocolate bouquet to your order, women love flowers & chocolate. why not get both
  • If your ready, I can ring you up
  • step 7 Relationship management
  • um, sure why not
  • Would you like to make an account, with an account you get monthly emails letting you know about sales, and you also get coupons.
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