Problem Solving
Текст Раскадровки
- Define The Problem
- Let my son ride
- He's under the height requirement, can't do that
- (Pretend this is a roller coaster background)
- Analyze The Problem
- This guy was mad
- Think of All Possible Solutions
- 1. Call a Supervisor.2. Try to settle the problem yourself calmly.3. Try to redirect him to other attractions.
- I was on my first day at my job as a ride operator at Busch Gardens, and a guest was extremely livid with a coworker for telling him his son was under the height limit to ride.
- Analyze The Solutions
- If we call a supervisor, it could solve the problem very quickly.
- The main issue is that the dad was an angry guest, which was getting quite VISIBLY upset and confrontative with my coworker.
- Select The Best Solution
- I'M CALLING YOUR MANAGR RAAA
- That is absolutely fine, sir, he'll be able to solve the solution in accordance with the park's rules and regulations.
- 1. Call a Supervisor.2. Try to settle the problem yourself calmly.3. Try to redirect him to other attractions.
- Plan Your Next Course Of Action
- Wooo happy ending Idk why I used this sign
- But if I try to settle the solution myself, it'll save time for everyone.
- How to stop the conflict in the first place: Same as before, speak to the guest calmly and explain as best as you can.
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