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Medicare Replacement Plan RTE

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Medicare Replacement Plan RTE
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Storyboard Text

  • I can help get you registered for your appointment. 
  • REGISTRATION
  • Great!
  • May I have your insurance information?
  • REGISTRATION
  • Thank you! I will check your eligibility.
  • Sure! Here is my Medicare card.
  • REAL TIME ELIGIBILITY GATEWAY
  • BLUE CROSS
  • Medicare Susie Q ID 123-456-789-A
  • Knock, knock! Can someone help me verify a patient's benefits?
  • MEDICARE
  • MEDICARE
  • MEDICARE
  • SUSIE Q ID 123-456-789-A
  • Can you tell me if this patient is eligible for Medicare benefits?
  • Certainly. Give me a moment.
  • MEDICARE ELIGIBILITY OFFICE
  • PATIENT IS ELIGIBLE
  • WARNING - REPLACEMENT PLAN IN EFFECT!
  • MEDICARE
  • The patient IS ELIGIBLE for Medicare. HOWEVER, she has a REPLACEMENT PLAN in effect.
  • She actually has a Blue Cross Medicare Advantage Plan
  • PATIENT IS ELIGIBLE
  • WARNING - REPLACEMENT PLAN IN EFFECT!
  • MEDICARE
  • Well can you tell me anything about her Blue Cross benefits?
  • Sorry! I don't have any more information than what I told you.
  • BLUE CROSS REPLACEMENT PLAN ??????
  • You'll have to ask Blue Cross.
  • REAL TIME ELIGIBILITY GATEWAY
  • Knock, knock! Can someone help me verify a patient's benefits?
  • BLUE CROSS
  • MEDICARE
  • Susie Q 123-456-789-A
  • BLUE CROSS
  • Medicare told me my patient has a Blue Cross Medicare Advantage plan.
  • BLUE CROSS ELIGIBILITY OFFICE
  • Sure! What is your patient's subscriber ID?
  • BLUE CROSS
  • I only have their Medicare ID. Can you look it up with that?
  • Sorry! I can't. Can you ask your patient for their Blue Cross ID card?
  • BLUE CROSS ELIGIBILITY OFFICE
  • REAL TIME ELIGIBILITY GATEWAY
  • BLUE CROSS
  • MEDICARE
  • Do you have a Blue Cross ID card?
  • Medicare notified me that you have a Blue Cross Medicare Advantage Plan.
  • REGISTRATION
  • Oh yes! I'm sorry! I forgot to give you my Blue Cross Card.
  • REGISTRATION
  • Here is my Blue Cross card.
  • SUSIE Q ID XYZ123456789
  • REAL TIME ELIGIBILITY GATEWAY
  • BLUE CROSS
  • SUSIE Q ID XYZ123456789
  • MEDICARE
  • BLUE CROSS
  • Here is my patient's subscriber ID. Can you check her eligibility?
  • SUSIE Q ID XYZ123456789
  • Certainly! Give me a moment.
  • BLUE CROSS ELIGIBILITY OFFICE
  • Great!
  • Your patient is eligible! Here are the details about her benefits.
  • BENEFIT INFORMATION
  • PATIENT IS ELIGIBLE
  • REAL TIME ELIGIBILITY GATEWAY
  • BLUE CROSS
  • MEDICARE
  • I was able to confirm your Blue Cross Medicare Advantage Plan. You are all registered. Thank you!
  • REGISTRATION
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