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Lisa Hale
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Storyboard Text
I don't understand how this software works.
Working from home is not as fun as I thought it would be.
Ugh. I wonder if that ITS Service Desk application still works.
I just started this job. I can't ruin my first impression.
App Store
ITS
Download
Wow! The application is still here.
Download
Download
Download
This is perfect! I can't believe they offer remote sessions now.
Appointment type
Problem Description
ITS Service Desk
Current Wait - 15 minutes
Name
Lisa Hale
Operating System
Hi! I am having trouble running a new program on my computer and I would really love if someone could give me a walkthrough.
Remote Session
In-person
Windows
Mac
Cancel
Linux
Other
Phone number
Phone
Email
123-456-7891
Device Type
Desktop
Laptop
Submit
Now I can sit back and drink a cup of coffee until they call.
Phone
Other
Hi, Kim! Thanks for calling. I would love your help.
Hi! This is Kim from the ITS Service Desk. I was calling regarding the ticket you sent for a remote session.
Happy to help! Per your request, we'll start a remote session on your computer!
Great!
I think I can take it from here! Thanks, Kim!
Wow! That makes so much sense. I'm not stressed about work anymore!
Fantastic! Feel free to submit another ticket using our app or give us a call if you have any additional questions or concerns!
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