Panelist Intro
Storyboard Text
- Amazon Appeals
- Amazon Appeals Policy
- Qualified Associate
- Appeals Policy
- Appeals Process
- Amazon Appeals
- Welcome to Amazon On The Spot Appeals Training
- Panel Selection
- What is the Amazon Appeals Policy?
- Appeal Panel Facilitator
- Qualified Associate
- Facilitator Selection
- Why does Amazon have an Appeals Policy?
- Facilitator Role
- Who is involved in the Appeals Process?
- Appeal Hearing Flow
- Appeals Panelist Who can be a Panelist? In Good Standing
- Amazon Appeals
- Panel Selection
- Witnesses
- Appeal Facilitator Who can be a Facilitator?
- Documents
- Facilitator Selection
- Video Evidence
- Facilitator Role in the Hearing
- Appeal Panel Final Outcome
- Hearing Flow Facilitator Intro
- Was the Policy or Process applied properly and consistently?
- Interview Order
- Amazon Appeals
- Witnesses
- Documents
- Video Evidence
- Final Outcome Voting Process Panel reviews evidence
- The only consideration: Was the Policy or Process applied properly and consistently?
- Uphold decision and then decision letter
- Overturn decision to Remedy vote
- Potential Remedies
- Amazon Appeals Remedies that cannot come from Panel decision
- 3
- Final Decision Agreement
- Final Decision Agreement
- Amazon Appeals
- Overturn decision to Remedy vote
- Your Role in the Process
- Potential Remedies
- Your Role in the Process
- Remedies that cannot come from Panel decision
- Your Role in the Process
- Final Decision Agreement Must sign letter regardless of personal feelings
- Your Role in the Process
- Final Decision Agreement All hearing info is confidential
- Your Role in the Process
- Final Decision Agreement All decisions are final and binding
- Amazon Appeals
- Your Role in the Process Remain objective Thepanelists should make decisions based on facts, not innuendos, unsubstantiatedcomments or emotions
- Your Role in the Process
- Your Role in the Process Check biases and preconceptions at the door Panel members must assure that all decisions made are non-discriminatory.
- Amazon Appeals
- Your Role in the Process The question of whether a policy or practice is liked or disliked is not the question…was the policy or practice administered properly and consistently is the only question that is being considered by the Panelists.
- Thank you for your time!
- Your Role in the Process The like or dislike of the appellant is not a consideration
- Amazon Appeals Amazon Appeals Thank you for your time!
- Your Role in the Process The ability or inability of an appellant to present their case in a well articulated manner is not a consideration
- Your Role in the Process Theability or inability of an appellant to present their case in a wellarticulated manner is not a consideration
- Your Role in the Process All Panelists must maintain complete confidentiality before, during, and after thehearing. Violation of confidentiality will result in permanent disqualification from serving and may be subject to disciplinary action up to and including termination.
- Now you are ready to serve on an Appeals Panel
- Thank you for your time!
- Now let's join a Panel in action.
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