Future Branch Journeys
Storyboard Text
- What a beautiful day to meet my friends. While I wait, I remember that I had to do a simple transaction on my Standard Chartered account. I wonder if I can quickly go to a branch and get it done.
- Let me check SC website for closest branch and timings.
- Oh! There is a new branch on Nathan street, where I will be going next. Let me drop in this branch and get my work done.
- This is too good to be a bank branch!
- Hi! I am Juliet. I need to get this transaction done. I was passing by and wanted to know if I can quickly get it done.
- e-concierge
- Hello Juliet! Welcome to our new Jordan branch. I am Ryan, your service ambassador for today.
- I will help you with the e- Concierge to get your transactions done.
- What does e-Concierge do?
- e-concierge
- First of all when you input your details on e-concierge it gets you an appointment booked for the day..
- Next, e-Concierge will guide you on how to complete your transactions successfully.
- You can also watch a video, go through the checklists and look at the FAQs.
- Looks like you can do your transactions either on your own mobile phone or on one of these ATM/CDM/CQM machines. What would you prefer?
- Lastly, you can scan the QR code on e-Concierge to get this complete tutorial on your phone for future references.
- Thanks! Since I am in the branch, I will use the CDM machine.
- This is easy to learn. The video was really helpful in taking me through a step-by-step process.
- CDM
- My experience has been fabulous!! Let me tell me friends about it.
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