LAB-3
Storyboard Text
- 8:30 AM
- ISTRAHABOOKING.COM
- NAME: CARD NUMBER :CVV:DATE EXP :
- ........................
- .........................
- ...........
- .........................
- 9:00 AM
- ISTRAHABOOKING.COM
- Booking is Not ConfirmedPleas try laterIf there any problem contact to Help Center:
- Click Here if there problem
- 9:10 AM
- ISTRAHABOOKING.COM
- Help Center PageProblem Description :
- Send
- I have problem with payment , pay but booking not conformed
- 9:30 AM
- Problem List :
- IstrahaHelp
- Ahmed Alghamdi
- Farha Alsheri
- Khiled ahmed
- 9:50 AM
- Customer Name :
- Problem Description :
- IstrahaHelp
- Ahmed Alghamdi
- I have problem with payment , pay but booking not conformed
- The Customer Ahmed Enter Card Information to Confirmed the Booking and to receive the invoice .
- 10:00 AM
- IstrahaHelp
- 19/4/2024
- 1-Farah Alshri MasterCard2-Ahemd Alghamdi Visa
- Income Money:
- Ahemd Receive The SMS from the bank Monay is deduct, But he check his account in Istraha Booking and found the Booking Not Conformed.
- 10:10 AM
- IstrahaHelp
- Confirmed Booking
- Ahmed Alghamdi (Not Confirmed)
- 19/4/2024
- Farha Alshri (Confirmed )
- Ahmed Starting Contact to help center throw the website and writing description about the problem.
- 10:40 AM
- 10 : 30 AM
- Abdulaziz Check from the list of problem and found new problem.
- 2:55 PM
- Problem List :
- IstrahaHelp
- Ahmed Alghamdi
- Farha Alsheri
- Khiled ahmed
- Abdulaziz reading and understand the problem, to find solution to the problem.
- Statistics of all problems solved today
- Good Job
- 3:00PM
- Abdulaziz check from all receiving money it the same day Ahmad was pay, and matching the name of payment and info of booking.
- Abdulaziz representative confirms the reservation manually.
- Ahmed receive email contain apologie and the invoice of the confirmed booking
- At the end of work Abdelaziz Check if there any problem still not solving.
- Before Abdulaziz go to home. Provide presentation to has manger that contine statistics information about all the problems was solved and how deal with it.
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