Good day, Mrs. Jefferson, I am Dr. Santiago, a oncologist. Please take a seat. (Nomination)
I think that I have a breast cancer on my right breast.
So what are your concerns ma'am? (Restriction)
I felt some big lumps under my armpits and its very irritating when I go to sleep on my side and its also very itchy .
May I know what have you been feeling this past few days? (Topic Shifting)
Okay. Will you please allow me to check that area? just to feel if it is something we must really worry about. (Turn-taking)
Sure doc.
So lets go back. Now that I have check it, we must do a ultrasound so that we can see how big it is and how deep is it attached. (Topic Control)
Do I need to get ultrasound now? I mean by this week ? it really concerns me as to how will the process be.(Repair)
I will wait for your text then. Thank you again Dr. Santiago and have a great they goodbye.
No worries ma'am, we are gonna schedule your appointment to Dr. Lee this week it would be just a few minutes and its done. I would just give you some medication to apply and your good to go! (Termination)