HPI St. Luke Lutheran Case Study
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- St. Luke Lutheran Church School
- St. Luke Lutheran Church and School faced significant communication issues that were impacting both its church and school operations. The primary symptoms of this problem were declining school enrollment and decreasing church patronage, suggesting a disconnect between the organization and its community members.
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- St. Luke Lutheran Church is a religious congregation based near Detroit, Michigan. Alongside its religious functions, it operates a school serving preschool through eighth grade, with approximately 140 students and eight teachers. This dual setup meant that effective communication was essential for both community engagement and maintaining the school's operational success.
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- The issue was poor internal and external communication. The church and school were not effectively reaching their target audiences, which led to misunderstandings about programs, reduced involvement from community members, and a drop in school enrollment.
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- So the church began working with an independentconsultant to help them solve their problem.
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- Diagnosis and Methodology:1. Complete assessment analysis of the organization's communication system. 2. Collect Data - Review documents from the church school - Have parents, congregation members, and faculty complete questionnaires3. Conduct Interviews of Stakeholders
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- Solution and InterventionThe consultant created a summary of recommendations based on the cause analysis. He focused on the top 5 areas the team rated most important to complete in order to solve their problem. He did not develop, implement, or evaluate solutions. Instead he gave them recommendations that the organization will use as a guide to design solutions for closing the communication performance gap.
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- Results and Lessons LearnedThe intervention's recommendations helped St. Luke Lutheran Church and School develop a roadmap to improve its communication practices.
- While the case study does not specify immediate outcomes, the lessons emphasized the importance of building strong relationships with stakeholders, prioritizing problems to avoid overwhelming the organization, and recognizing that in some cases, the client may need to carry out the implementation and evaluation stages themselves.
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- Personal TakeawaysThis case study taught me the importance of building relationships with the stakeholders as well as limiting the scope of the project and keeping clients focused on defined objectives.
- Stakeholders want to be included in the process of improvement - if they participate in designing the solution, they will want to implement the solution
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- Relevance to HPI ProjectGetting stakeholders involved in diagnosing issues and crafting solutions is crucial to the success of the project. Also, we need to collect data from a variety of sources to have a complete picture of the problem.
- If a lot of issues are identified in the data collection process, we may need to limit the scope of the project to a specific number of objectives.
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- The data lead to several problems. The consultant had the stakeholders rate the problems by importance and focused on their top 5 gaps.
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