Conflict Management
Texto do Storyboard
- Seriously Pam? How can you possibly handle the responsibility? You need to take care of your family.
- Hey Dwight! I heard about the opening for Office Manager. I want to apply.
- This can't be. I'm so depressed.
- I wonder how my female co-workers feel?
- This is so discriminating!How will I further my career?
- Toby, I'm so upset. Dwight said I can't advance my career and take care of my family at the same time!
- Pam, I'm sorry to hear this and understand the frustration. When did this happen? Was there anyone else around?
- I am going to take the necessary steps and investigate this situation.
- Let me write this all down.
- I was being sarcastic. Didn't realize it was discriminating and the impact it would have.
- Hi Michael, a conversation between Dwight and Pam has resulted in a complaint that needs to be investigated. We need to resolve as the office is impacted by this.
- Dwight, what can you tell us about this conversation?
- Dwight, you made me feel like I wasn't allowed to advance in my career because I'm a woman with a family.
- My apologies Pam. They were just words. I didn't think about the consequences.
- The other women and I in the office feel worthless. Like our future and career don't matter.
- We're here today to understand how words or statements can be perceived by others.
- Pam, would you like to start? How did Dwight's words make you feel?
- Thanks Toby. I'm glad I was heard. You've given me my confidence back.
- Thanks Toby. I need to brush up on my interpersonal skills.
- You would be amazing as the new Office Manager. Please apply for the position. Everyone is welcomed.
- I'm glad we resolved the issue. Pam, you are a valued individual in our company.
- Toby is so good at this.
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