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Effective Communication
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Problem: Not respecting a person's name by intentionally saying it wrong. Not Effective Communication Example
Hi, Andy and Sarah. What can I get for you today?
Hi Katie, we'd like two lattes and a scone.
I've already told you my name! It's KATE!
Well, I like to call you Katie.
Maybe we should call you jerk instead.
Problem: Not respecting a person's name by intentionally saying it wrong. Effective Communication Example
Hi, Andy and Sarah. What can I get for you today?
Hi Katie, we'd like two lattes and a scone.
Cool, I'll get that going for you. I know Kate and Katie sound a lot alike but I really prefer Kate.
Well, I like to call you Katie....but I guess it's your name.
I really appreciate you making the effort. It may sound stupid but "Katie" feels like a little kid to me.
I dunno what her issue is but it's her deal and minding my own business is free...
Thanks for giving me a chance to make it right and correcting me with kindness.
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