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LAB-3
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Tekst Storyboardowy

  • 8:30 AM
  • ISTRAHABOOKING.COM
  • NAME: CARD NUMBER :CVV:DATE EXP :
  • ........................
  • .........................
  • ...........
  • .........................
  • 9:00 AM
  • ISTRAHABOOKING.COM
  • Booking is Not ConfirmedPleas try laterIf there any problem contact to Help Center:
  • Click Here if there problem
  • 9:10 AM
  • ISTRAHABOOKING.COM
  • Help Center PageProblem Description :
  • Send
  • I have problem with payment , pay but booking not conformed
  • 9:30 AM
  • Problem List :
  • IstrahaHelp
  • Ahmed Alghamdi
  • Farha Alsheri
  • Khiled ahmed
  • 9:50 AM
  • Customer Name :
  • Problem Description :
  • IstrahaHelp
  • Ahmed Alghamdi
  • I have problem with payment , pay but booking not conformed
  • The Customer Ahmed Enter Card Information to Confirmed the Booking and to receive the invoice .
  • 10:00 AM
  • IstrahaHelp
  • 19/4/2024
  • 1-Farah Alshri MasterCard2-Ahemd Alghamdi Visa
  • Income Money:
  • Ahemd Receive The SMS from the bank Monay is deduct, But he check his account in Istraha Booking and found the Booking Not Conformed.
  • 10:10 AM
  • IstrahaHelp
  • Confirmed Booking
  • Ahmed Alghamdi (Not Confirmed)
  • 19/4/2024
  • Farha Alshri (Confirmed )
  • Ahmed Starting Contact to help center throw the website and writing description about the problem.
  • 10:40 AM
  • 10 : 30 AM
  • Abdulaziz Check from the list of problem and found new problem.
  • 2:55 PM
  • Problem List :
  • IstrahaHelp
  • Ahmed Alghamdi
  • Farha Alsheri
  • Khiled ahmed
  • Abdulaziz reading and understand the problem, to find solution to the problem.
  • Statistics of all problems solved today
  • Good Job
  • 3:00PM
  • Abdulaziz check from all receiving money it the same day Ahmad was pay, and matching the name of payment and info of booking.
  • Abdulaziz representative confirms the reservation manually.
  • Ahmed receive email contain apologie and the invoice of the confirmed booking
  • At the end of work Abdelaziz Check if there any problem still not solving.
  • Before Abdulaziz go to home. Provide presentation to has manger that contine statistics information about all the problems was solved and how deal with it.
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