Unknown Story
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- StudentsTomKatie
- AdministratorNadia Professor Tan Senior ManagementMr Goh NUS ITJohn StaffMeganHarry The Hacker AdministratorNadia Professor Tan Senior ManagementMr Goh NUS ITJohn StaffMeganHarry The Hacker Robot Smarty The Hacker
- Key Characters
- Avatar Alicia
- Prospect - out of JC
- Finally done with JC! My dream university is NUS and I think I'll search up the different degree programmes!
- Prospect - checking out uNivUS
- Wow, this application is so cool! I can even apply directly from here!
- Prospect - gets into NUS
- You've been offered a scholarship to study Bachelors of Computer Science in NUS!
- Student - finds new function on uNivUS
- Woah, now that I'm officially a student at NUS, I can onboard digitally at the comfort of my home! I can also start mingling with other freshmen through NUS metaverse!
- Student - more functions on uNivUS
- Phew, don't need passwords!
- Student - first day of school
- Student - eating on campus
- Hey Katie! Just saw a uNivUS notification pop up! We have discount at the Nasi Padang stall!
- Wow, that's cool! Let's do it! Plus we can just show our e-card from the app and use our dining credits!
- Student - using CanvasLMS
- Oh no! After my class from University of Melbourne, I need to rush!! I saw on uNivUS that I have an assignment due tomorrow and 80% of them have already submitted their assignment!
- Student - doing assignment
- Error!Get help?
- Oh no!!! There's something wrong and I can't seem to submit my assignment!
- Student - Access NUS Metaverse
- NUS Metaverse
- Tom then decides to download the uNivUS app to have more information
- Help via NUS Metaverse
- Tom then logs in with SingPass, creates a profile on the uNivUS app and discovers different features. After sifting through the information, Tom applies directly from the app
- Student - receives help from Avatar Alicia
- STILL GOT ERROR
- Tom receives a notification from uNivUS about his admission and scholarship offer! He accepts the offer and uses the app to apply to stay at uTownThe app also notify him of various steps he needs to complete his registration, with in-app reminder of the deadlines.
- Student - Error Resolved
- Thanks so much Avatar Alicia
- NO MORE ERROR! You may now submit
- StudentsTomKatie
- New functions available to Tom in uNivUS after he accepted the offer
- Key Characters
- Tom uses password-less login to uNivUS web portal (SingPass login expereince) to plan his course using Acad Planner. After planning, he clicks a button to register modules he has chosen. He received module allocation results via uNivUS. His timetable is shown in the calendar.
- Alumni
- Tom uses uNivUS to check his class schedule when he wakes up. uNivUS reminds him of travelling time to his tutorial room and he checks the internal shuttle arrival schedule on the app. He finds his way on campus using the navigation widget within uNivUS.
- Alumni chats
- Martin
- After class, Tom checks for canteen crowd and decides to dine at the least crowded - TechnoEdge. uNivUS notified him of a promotion at one of the food stalls - he then shows his e-card to enjoy discount and pay using the dining credits from his uNivUS wallet.
- Alumni - overseas
- NUS Metaverse
- After lunch, Tom accesses CanvasLMS from uNivUS web portal to attend a class offered by an Australian university - collaboration across universities. He received a nudge from uNivUS reminding him that he has an assignment due tomorrow!
- Lifelong learner
- Late at night, Tom was doing an assignment when he encountered an issue
- Administrator
- Our students and lifelong learners find NUS' suite of CET courses useful. At SCALE, we foresee a surge in demand. Can your system cope?
- No problem, our flexible on-premise infrastructure has cloud-like agility and it can scale swiftly, like within an hour. It's also green-certified, utilises less power and requires less cooling!
- Tom accesses NUS metaverse
- Tom engages service desk on NUS Metaverse
- Avatar Alicia
- Lifelife service desk avatar : Avatar Alicia appears and addresses Tom by his name. Alicia guides Tom to resolve the issue
- Hi! I'm Avatar Alicia and I'm here to help!
- Powered by AI, the Service Desk avatar not only knows the staff/student's name and digital dexterity level but also has access to his previous support calls. So, Avatar Alicia is empathetic to staff/student's needs thus providing a personal experience to him. Avatar Alicia is always available to answer student's questions
- No worries, Tom!
- Tom graduates with honours after 4 years in NUS. During his commencement, President of NUS reiterated the importance of lifelong learning and let all the graduating students know that they have access to NextGeneSIS.He secured a job at Google US and will be travelling there a month later. He searched for fellow NUS alumni who is currently or has worked in Google US using uNivUS-conNectUS
- He found an alumni, Martin, in NUS metaverse who's worked at Google US previously. Tom was happy to be able to seek advice from a senior who could help him settle down in a new environment!
- As an alumni residing overseas, Tom keeps in touch with NUS by reading news from uNivUs. He is also able to connect with his fellow coursemates regularly on NUS Metaverse and conNectUS discussion forum. One of Tom's senior has offered to mentor him at work and they connect regularly via NUS Metaverse.
- Tom keeps his skills updated through uNivUS and attending online NUS courses. Career+ recommends courses to Tom as he takes on a bigger role at Google. He pays for his course fees using his e-wallet and has even obtained a Micro Masters degree.
- AdministratorNadia
- Conversation between NUS IT staff, John, and Administrator, Nadia
- NUS IT StaffJohn
- AI Video Interview
- Admin extracting data
- Oh, quite easy! I'll be extracting the data from Learner Cross-Lifecycle CRM and send out the email, it'll be a piece of cake. And the message will appear in prospects' uNivUS inbox automatically!
- Hey Nadia! Saw that NUS President announced a new interdisciplinary Masters programme. How are you going to let our alumni know?
- Prof + staff talking about how DevSecOps facilitates learning
- Hey John, you and your IT team have done an awesome job with the application to support the pedagogy of a newly introduced Masters programme! And it only took NUS IT 4 weeks to integrate with the rest of student systems?
- With DevSecOps, our systems are integrated and secured and it can be rolled out in a much shorter time!
- Thanks to NUS IT, Digital Enablement workshops, I am now able to use application quickly and make use of new data to do further analysis! I'm no longer afraid of technology.
- Initiative- student workforce
- I understand there is a Student Workers Programme initiated by NUS IT! They engage our own NUS students to work on innovative technology and create new solutions that would make a difference to our campus. You can enrol in it and have the best experiential learning while being paid as you are now part of the NUS IT team!
- Hi Prof Tan! I'm enjoying school and have some time to spare to learn more about IT! In fact it'll be great if I could earn while I learn! Where do I start?
- NextGeneSIS
- Oh hey Harry! It's basically a smart, personalised companion app to support all activities of NUS learners from prospect to student to alumni and lifelong learner. Think of it as a one-stop-shop for ALL relevant e-services, for life! Plus, it also increases productivity of administrators with the automation and digital tools!
- Hey John, how's it going? I know you're working with your team on NextGeneSIS? What is it exactly?
- NextGeneSIS
- Competency Development for Staff
- Yes, the competency programme in NUS IT not only caters for staff development in core, functional and technical competencies but also in interdisciplinary competencies. In addition, we sponsor IT staff bond free for courses - be they micro-credentials or degree programme!
- Hey Megan, do you know anything about the competency framework for NUS?
- IT Security
- The Any Times
- Key Characters
- Wow, NUS seems to be doing really well. Looks like a great place for my next adventure, muahaahaha!
- IT Security
- IT Security - Phishing
- Voiceover - AI video interview tool is deployed to shortlist potential candidates after the aptitude test.
- IT Security - Website
- IT Security
- Staff - HarryAdministrator - Nadia
- Research Powerhouse
- Hey Prof, how's your research going?
- AdministratorNadiaNUS IT StaffJohnProfessor Tan
- Research Powerhouse
- This helps us achieve our borderless university vision!
- NUS IT Staff - JohnStaff - Harry
- Staff - HarryMegan
- Local news publication - The Any Times, published the first page story of NUS's success
- He tries to hack NUS website but to no avail.
- Hacker sends phishing email to everyone at NUS
- Hacker tries to deface NUS website, but it was restored the next minute
- Hacker fails on both attempts. With our cyber fortress and security training, NUS remained resilient against the attacks!
- After consultation with Tom, Prof Tan went back to his room to do research and spoke to John
- Hey John, it's going great! Thanks for checking in! My research is compute intensive, and I'm really thankful that the central HPC resources are able to support my research.
- NUS IT Staff - JohnProfessor Tan
- He shared his research data to his overseas collaborators through our secured network and initiated a meeting through NUS Metaverse to discuss results.
- Hey guys! I know it's night there in US, but I just sent over my research findings over the secure network and was hoping to discuss it here in Metaverse. The file is very big, but I can see that you've received it within seconds and you're already reviewing it.
- Image Attributions:3572807 (https://pixabay.com/illustrations/smartphone-call-answer-contact-3572807/) - mohamed_hassan - License: Free for Most Commercial Use / No Attribution Required / See https://pixabay.com/service/license/ for what is not allowed5600987 (https://pixabay.com/illustrations/education-online-learning-icon-5600987/) - HaticeEROL - License: Free for Most Commercial Use / No Attribution Required / See https://pixabay.com/service/license/ for what is not allowed
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- 3572807 - mohamed_hassan - (Tillatelse Free for Most Commercial Use / No Attribution Required / See https://pixabay.com/service/license/ for what is not allowed )
- 5600987 - HaticeEROL - (Tillatelse Free for Most Commercial Use / No Attribution Required / See https://pixabay.com/service/license/ for what is not allowed )
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