EVIDENCIA 1 DIALOGUE. ERIKA TORRES-NATALIA MONTIEL

Good morning bachelor Yenis, how are you?

I´m fine thanks Maria. Tell me the reason for your visit.

To inform you of a problem that is occurring at one of our company call centers

Okay. As a first measure we have to communicate with the client to apologize.

Yeah that´s right. I was also looking at the worker´s resume and it does not have the mandatory language that he must know.

in this case there was an error by the person who hired the employee to work in an area where he does not speak another language

Sure, Yenis!

We are going to immediately look for a person who has the experience of speaking with another language compared to the native one, so as not to have this type of inconvenience again

Contact the area in charge of this type of contracting.

Yes, Yenis. I will do it immediately.

And finally, do not forget to contact the client for a proper apology for the error.

Done Yenis, very kind, i am going to start and i will be aware of these recommendations and the hiring of a manager with bilingual experience

What suggestion do you have?

None, everything is clear.

Ok, i remain attentive to any concerns. Thank You.

Good morning bachelor Yenis, how are you?

I´m fine thanks Maria. Tell me the reason for your visit.

To inform you of a problem that is occurring at one of our company call centers

Okay. As a first measure we have to communicate with the client to apologize.

Yeah that´s right. I was also looking at the worker´s resume and it does not have the mandatory language that he must know.

in this case there was an error by the person who hired the employee to work in an area where he does not speak another language