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Storyboard Tekst
- the management process is a process that a company has toplan the necessary or suggested changes according to its objectives and needs.
- lucia:ok then, what would be the management process that you are implementing in thecompany?
- Fernanda: lucia: in this case it is not just one, it isseveral.shall i explain why?
- lucia yes, Fernanda please.
- Fernanda: the first thing we are implementing is that themerchandise that has been repaired is as good as new, two is customersatisfaction, excellence in the function to be performed, for example,salesmen, transporter, painter or repairer, safety and last but not least,customer service (satisfaction).
- lucia:Fernanda, how is the safety that you implement for the workers?
- Fernanda:lucia, the safety that is used is gloves, helmets, goggles and face shields,also with active breaks twice a day for 10 minutes.
- lucia:I understand Fernanda, I really like what you tell me because your focus is theimprovement of the company, customer satisfaction and the welfare of workers
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