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- jeff: ‘hello my name is jeff this is the phone billing company, how may i assist you today’
- bob: ‘yes hello i would like to know why my phone bill has went up to 200$ this morning im not happy with this and i want something to be done about it now”
- jeff: ‘that it is completely understandable my friend we have these types of issues with multiple callers im sure it will be dealt with in no time sir. please can you tell me your full name and phone number
- bob: ‘i want my money back and why do i have to wait for you to send me an email i want it now’
- I will make sure you will get your proper refund and on top with a free billing to cover for a week, i'm not gonna let it happened to you again bob,
- bob: thank you i'm sorry for yelling at you i know it's not your fault
- jeff its completely okay and understandable we have issues like theses all the time
- bob, so what are the following things I need to do ?
- jeff i'm going to transfer you to one of our tech support callers
- bob okay sounds good
- dave hello this dave from tech support so i heard that you are having some current billing issues
- bob yes, jeff said you could help me
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