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XYZ Medical Center Navigation Team

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XYZ Medical Center Navigation Team
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  • Hey guys! What is going on?
  • Mark is having issues accessing his portal.
  • I am so tired of this. Every time I try to register for my portal it is asking for something else.
  • I am sorry to hear that. I can assist you with that
  • He's in good hands now.
  • Thank you Mary. I was frustrated telling Anita that I am struggling logging into my portal. Using the computer.
  • Well Mark, there are two ways to access your portal.
  • Two ways?!! I have been trying from my computer for weeks. I am so tired.
  • The two ways to access your portal are either an app or on your cell phone or the website link sent to you via an email.
  • Email? Cellphone, app? I was not informed of any of those. I thought I could just type the name of my medical center to access.
  • ...everything seems so mumbo, jumbo. The lady at the front desk did say something.
  • For the cellphone, how does that work?
  • You would go to the app store on your phone, download the app. Then follow the prompts to log in. Usually, you would a receive security code to enter for your safety.
  • Then after you will be able to access your medical records and receive notifications from your provider.
  • It is that simple huh!
  • The Next Day
  • I wonder how Mark's access went.
  • Hey Mary! Hey Mary!
  • Hey, Mark, I was just thinking about you. How did your access go?
  • I am so excited it went well, and I was able to log in after the steps you showed and now everything is running smooth.
  • Thank You so much for all your help
  • You are welcome Mark, Let me know if you need anymore help with your portal.
  • The End.
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