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- I can't believe my prototype box arrived broken
- I am going to contact customer support, because I would like to receive my money back or a new product.
- Good afternoon, you are contacting the customer support area. In a moment, I will pass you on to a technical assistant.
- Hello, I would like to request a refund for my prototype because it arrived in poor condition.
- Although I prefer that they give me another prototype, because I need it urgently
- Yes of course, specify the conditions of your package
- Hello. Thank you very much for contacting the customer support area. Tell me, what is your drawback?
- Yes, the order arrived in the open box, and the product also came out of the box. I tried to use it but it doesn't work.
- Oh do I have to pay for shipping again?
- I understand, we will proceed to make a new shipment to your address but making sure that your prototype arrives safely
- For being an order that did not arrive in the right conditions, the shipping will be free.
- Thank you very much for the information
- Understood. Thank you very much for your attention.
- I will proceed to the area in charge to contact you
- Thank you very much
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