User Story 001
Storyboard Tekst
- Dia: 1
- Current Challenge
- "It takes a lot of time to create the OCOs and OCIs from all these forms filled out by hosts."
- The HRC feels overwhelmed by manually entering host availabilities from multiple forms to a crowded Google Calendar.
- Dia: 2
- Difficult Cases Leads to Greater Risk of Errors
- GOOGLE CALENDAR
- OCO
- OCI
- OCO
- OCI
- OCO
- OCI
- For instance, this host is away every Tuesday and Wednesday for three weeks, necessitating an OCO event each Thursday and an OCI every Monday. This can be a nightmare to schedule manually.
- Hosts with complex availability requests can be awkward to create and monitor, especially when there other apartments to manage and schedule.
- Dia: 3
- Automated Event Scheduling
- What if there was a way for hosts to open their own dates and this appear on our calendar?
- Dia: 4
- Efficiency in Action
- host opens dates on their own.
- Google Calendar
- OCO
- OCO
- OCI
- OCI
- Hosts enter their availability and the calendar updating automatically with new events.
- Dia: 5
- More Time to do the Things that Count
- The system is automatically creating OCO and OCI events while they speak.
- Get a Key gives me high quality service. I like that.
- I have some time. Let's talk about making your apartment more attractive.
- The HRC now spends less time on manual event entry and more on supporting hosts and maintaining the company's reputation for premium, personal service.
- Dia: 6
- Visibility of Newly Added OCOs and OCIs on Google Add=on Card
- The HRC trusts that the system will auto-update calendars as hosts complete their forms. In another user story, she will be able to see when new events are added in order to confirm and prepare for them.
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